We understand that travel plans may change. For this reason, the following cancellation and booking changes policy applies.
We understand that travel plans may change. For this reason, the following cancellation and booking changes policy applies.
Cancellation at least 7 days (168 hours) before the scheduled service: 100% refund of the total booking amount.
Cancellation from 3 days (72 hours) up to less than 7 days (168 hours) before the scheduled service: 70% refund of the total booking amount.
Cancellation less than 3 days (72 hours) before the scheduled service, or in case of a no-show: no refund will be provided.
BOOKING CHANGES
Changes to the date, time, or other booking details may be made upon prior agreement and are subject to availability.
If the requested change cannot be accommodated due to availability, the cancellation policy above will apply.
FLIGHT & FERRY DELAYS
For airport and port transfers, provided that the flight or ferry details have been submitted at the time of booking, the pick-up time will be adjusted, where possible, according to the updated arrival time in case of a delay.
In case of a significant schedule change, please inform us as soon as possible.
FLIGHT OR FERRY CANCELLATIONS
In case your flight or ferry is cancelled, please contact us as soon as possible.
We will make every reasonable effort to reschedule your transfer to a different date or time, subject to availability.
If rescheduling is not possible, the applicable cancellation policy will apply.
REFUNDS
Approved refunds will be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.